ASSESSMENT OF SATISFACTION LEVELS OF ADMITTED PATIENTS IN A TERTIARY CARE PRIVATE HOSPITAL OF LAHORE

  • Muhammad Luqman Farrukh Nagi Assistant Professor, Department of Community Medicine, Shalamar Medical and Dental College, Lahore.
Keywords: Patient Satisfaction, Picker Patient Experience 15

Abstract

ABSTRACT:
OBJECTIVE: This study was done to assess the opinion of patients regarding the services of a tertiary care hospital in Lahore. DESIGN: Cross-sectional study. METHODS: It was conducted on a convenient sample of 200 available patients admitted in Shalamar Hospital, Lahore during the months of July to August 2016. A modified, pretested, structured Picker Patient Experience (15) questionnaire was used. Informed consent was obtained from the participants. Confidentiality and anonymity of the participants was preserved. Data entry was done on SPSS version 23 for Microsoft Windows. RESULTS: The department of interview of all participants was; general outdoors 39.5% (n=79), private outdoors 13.5% (n=27), accident and emergency 41% (n=82) and private rooms 6 % (n=12). Among all, 23% (n=46) were uneducated, 22% (n=44) or attained education till primary school, 34% (n=68) were matriculated and 21% (n=42) were educated till bachelors and above. A significant (p =0.003) association between cleanliness of hospital toilets and bathrooms and overall experience of a patient in hospital setting exists. Only 7% (n=14) of the surveyed patients were not satisfied with respect and dignity towards them. A good 56.5% (n= 113) were satisfied with their experience at the hospital, whereas another 39.5% (n=79) rated the services of the hospital as good. Only 4% (n=8) of the admitted patients were not satisfied with the hospital services. CONCLUSION: The overall experience of the patients in terms of physical comfort, timeliness, respect, dignity, assistance and responsiveness towards patients visiting this setting was satisfying. Periodic patient satisfaction survey should be institutionalized for further research.

Published
2018-12-06
How to Cite
Muhammad Luqman Farrukh Nagi. (2018). ASSESSMENT OF SATISFACTION LEVELS OF ADMITTED PATIENTS IN A TERTIARY CARE PRIVATE HOSPITAL OF LAHORE . Journal of University Medical & Dental College, 9(4), 59-64. Retrieved from http://jumdc.com/index.php/jumdc/article/view/105
Section
Original Article